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We love our customers dearly and are happy to answer any questions you have may have. Please contact us here if you have any questions or would like to discuss a concern. We will get back to you as soon as possible. Our orders take an average of 2-4 business days to process depending on the order volume and then your packages are mailed out with your selected shipping method. 



We really want you to love your products. If you have any questions please email us at and we will be happy to help you.

We accept returns within 30 days of the item being marked "shipped". Please email us directly at so we can process your return. The item must be undamaged and remain in its original packaging. Refunds are only offered as store credit and we are not responsible for return shipping costs. 


Orders that contain monogramming are a final sale and cannot be returned or exchanged for store credit. 


Once an order leaves our studio, we are unable to control how it is handled by the carrier. We take great pride in the way we package our planner so if your order arrives damaged please let us know immediately so we can send you a replacement. 


We offer some items for sale before they actually arrive at our studio from our factory. When you preorder these items, we will ship them out 2-4 business days after they've arrived and are ready to ship out. We will also make sure to send you a shipping confirmation email and tracking number once the item is on its way to you.


Please keep in mind that your monitor will display colours differently on screen and the product you receive may vary slightly in colour. In addition, we are not liable for any wear and tear that may occur to the planner after you have started using it. Please handle your planner and other products with care. 



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Private Label Options

Corporate Program

In our corporate program you have the ability to create custom office products (such as simple notebooks, journals, notepads, etc.) available for staff use and more. Our corporate program allows companies to outfit their offices with STIL products.

Private Label

In our private label program we leverage our relationships with our printers and paper suppliers, to provide you with discounted private label production of any items you need. We’d love to discuss the options we have available in order to fit your needs. 

Want to collaborate?

If it’s the right fit, we’d love to hear about your collaboration ideas. Here we would co-create a product together and create items that are co-branded.