Shipping and Policies
IMPORTANT UPDATE
As of November 15th, Canada Post is officially on strike and will impact many businesses across the country, especially in the e-commerce sector.
We want to assure you that our services will continue uninterrupted. Thanks to our partnerships with several reliable shipping providers outside of Canada Post, we're able to maintain coverage of 90% of Canadian addresses, excluding PO boxes and rural routes, ensuring a reliable alternative during this critical time.
Returns Questions
What is your return policy?
We offer free shipping over $90 USD / $120 CAD and easy returns on certain products. If you didn’t love a product for any reason, please email us at hello@stilclassics.com.
We are happy to offer a refund for products returned within 30 days of shipping your order. We are unable to refund shipping charges.
We do not offer exchanges.
The item must be undamaged and remain in its original packaging and we are not responsible for return shipping costs.
All monogrammed items are a final sale.
Can I return a monogrammed order?
Unfortunately, all monogrammed items are a final sale because they are customized just for you :)
How do you offer refunds on returns?
We offer a full refund on all products returned to us within 30 days of purchase. Please note that we are not responsible for return shipping costs.
Kindly note, we are unable to accept returns for products sold as part of a set unless the full set is returned.
All monogrammed orders are a final sale and cannot be returned or exchanged.
Can I make an exchange?
We don't typically offer them but please email us at hello@stilclassics.com with your exchange request and we try to help you get this set up.
STIL Package Protection FAQ
How do I file a claim after getting STIL's Package Protection?
If you’ve purchased package protection and need to make a claim, head here to file a claim
How do I buy STIL's Package Protection and what am I covered for?
Package Protection will be available to add once you reach Checkout. Once it is added, it will appear at checkout as a product before your order is placed.
Package Protection covers lost, damaged, stolen packages.
How much does Package Protection cost?
The cost of Package Protection is $2 per package.
How long before my delivery is classified as lost?
If your parcel hasn't had an updated tracking scan in 7 days, it’s considered lost in transit, and you can make a claim.
What happens if my parcel is stolen / if it says delivered but I haven’t received it?
File a claim as normal here and we will go ahead and process your claim.
How do I get a refund for my Package Protection?
If your order is in transit, we are unable to refund your package protection.
How long do I have to file a claim?
30 days from the date you placed your order.
Shipping Questions
Do you offer free shipping?
Standard shipping is free for all orders $100 USD or more in the United States, or $120 CAD or more in Canada (pre-tax and shipping costs).
How long does it take to process my order?
We offer very fast shipping! We ship daily Monday through Friday at 11am PST.
During BFCM and the Holidays please allow up to 3 business days for your order to process.
Monogram orders take an additional 3-4 business days to process.
What shipping method do you use?
For all US orders we use USPS, UPS and DHL (depending on your state) and in Canada we use Canada Post or UPS. You will always receive a tracking number once the order has been fulfilled.
If you’re having issues with your tracking number please email us at hello@stilclassics.com
Do you provide tracking?
All orders placed will be provided with a tracking number once it has been packed and prepared for shipment.
Do you ship internationally?
Yes, STIL ships internationally to most countries. Please note that international countries might have customs tax.
The customs tax depends on the country the order is being shipped to. Please check your country’s custom office to see if there are any additional costs prior to purchasing the planner.
Order Questions
Can I make changes once I've placed an order?
You can make changes to your order as long as you request that change before 11am PST. Once your order has shipped and a tracking number has been issued we can no longer make changes and the order is final.
We will try our best to make order or address changes but we can't always guarantee this.
How can I cancel an order I have placed?
As long as the order hasn’t been shipped yet, and it's before 11am PST, you can still cancel the order.
Please email us at hello@stilclassics.com with the word "cancel" in the subject line as soon as possible. Please note that we cannot guarantee order cancellation as we ship very quickly - but we’ll do our best.
I haven't received my order, what should I do?
Please email us at hello@stilclassics.com and we will be happy to help you.
My free sticker code doesn't work, what do I do?
There are a few things that could be going wrong:
1) Make sure you have at least 2 items in your cart (stickers and 1 other item).
2) You can only use one promotion at a time so you cannot combine the sticker code with another code.
3) Make sure you’ve actually added the stickers to your cart.
I want to monogram my order, how do I do that?
Most of our products can be monogrammed. Please use the toggle switch to turn monogramming on and insert your initials (up to 3 characters). We only offer capital letters at this time.
Please note that all monogrammed items are a final sale.
Can I cancel a subscription after the order has already gone through?
Please email us right away if you'd like to make changes to a subscription. We are unable to cancel subscription orders once the email confirmation has gone out and it has been shipped. It is our policy that we require at least 48 hours notice in order to make changes or cancellations.
General FAQ
Where are your planners printed and designed?
Our planners are designed in our beautiful North Vancouver studio. They are printed and bound by a few different printers and binderies who do everything from foiling to coiling and we absolutely love working with them. They love their craft as much as we do and that's very important to us.
Where was the company founded?
The company was founded in 2014 in beautiful Vancouver, British Columbia by Marissa Grootes.
Does STIL offer a corporate discount for bulk orders?
Yes, we do! Please email us directly at hello@stilclassics.com and we will be happy to discuss with you.
Does STIL have any partnership opportunities?
We’re always looking for partnerships so please reach out to us at hello@stilclassics.com
Transactions are handled with bank-grade security.
Our secure checkout is quick and easy to use.
Have questions? Get in touch with us at any time.