Planner Help
LET'S GET STARTED
Welcome to STIL! Getting a new planner can be a bit daunting but you'll find everything you need on this page to get started. There are a ton of different options but we suggest keeping it simple for your first time around. Please start by taking our planner quiz so we can find a few suggestions to fit your needs.
IT'S QUIZ TIME
Find out which planner is best for you by taking our planner quiz before you do anything else!
START HERE
If you're new to using a refillable planning system we highly recommend building a kit using our kit builder below. It will allow you to add everything you will need to build the perfect planning system
General FAQ:
What is your return policy?
Returns on certain products can be requested via email. All dated planners are a final sale. If you didn’t love a product for any reason, please email us at hello@stilclassics.com.
We are happy to offer a refund for products returned within 30 days of shipping your order. We are unable to refund shipping charges.
We do not offer exchanges.
The item must be undamaged and remain in its original packaging and we are not responsible for return shipping costs.
All monogrammed items are a final sale.
Can I return a monogrammed order?
Unfortunately, all monogrammed items are a final sale because they are customized just for you :)
How do you offer refunds on returns?
We offer a full refund on all products returned to us within 30 days of purchase. Please note that we are not responsible for return shipping costs.
Kindly note, we are unable to accept returns for products sold as part of a set unless the full set is returned.
All monogrammed orders are a final sale and cannot be returned or exchanged.
Can I make an exchange?
We don't typically offer them but please email us at hello@stilclassics.com with your exchange request and we will try to help you get this set up.
Do you offer free shipping?
Standard shipping is free for all orders $90 USD or more in the United States, or $120 CAD or more in Canada (pre-tax and shipping costs).
How long does it take to process my order?
We offer very fast shipping! We ship daily Monday through Friday at 11am PST.
During the Holidays please allow up to 2 business days for your order to process.
Monogram orders take an additional 3-4 business days to process.
Company FAQ:
Where are your planners printed and designed?
Our planners are designed in our beautiful North Vancouver studio. They are printed and bound by a few different printers and binderies who do everything from foiling to coiling and we absolutely love working with them. They love their craft as much as we do and that's very important to us.
Where was the company founded?
The company was founded in 2014 in beautiful Vancouver, British Columbia by Marissa Grootes.
Does STIL offer a corporate discount for bulk orders?
Yes, we do! Please email us directly at hello@stilclassics.com and we will be happy to discuss with you.
Does STIL have any partnership opportunities?
We’re always looking for partnerships so please reach out to us at hello@stilclassics.com
Transactions are handled with bank-grade security.
Our secure checkout is quick and easy to use.
Have questions? Get in touch with us at any time.